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How 10 IQ Bet Handles Your Personal Information

This policy covers what data we collect when you open an account, make a deposit via bKash, Nagad, or Rocket, and use the platform — and how we keep it secure. Access to our services depends on your local law and eligible regions.

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What Information We Hold and Why

10 IQ Bet Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register, we collect your name, contact details, and the credentials you set for your account. During payment, transaction references tied to your bKash, Nagad, or Rocket wallet are logged to verify deposits and process withdrawals — we do not store your full wallet PIN

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or password. We also collect device identifiers, IP addresses, and session data to keep your account secure and detect unusual activity. Usage data — which sections you visit, how long you stay — helps us improve the platform. We retain this data for as long as
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your account is active and for a reasonable period afterward to meet our operational and legal obligations. We do not sell your personal data to third parties. Where we share data — for payment processing, fraud screening, or platform operations — we use service providers bound
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by confidentiality obligations. Eligibility to use our platform depends on your local law and the regions we currently serve, and your data rights may vary by jurisdiction.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT DATA

Security, Cookies, Retention and Your Rights

We apply encryption to data in transit and restrict internal access to your personal records on a need-to-know basis. Cookies on the platform serve session management, security, and performance — you can adjust non-essential cookie preferences through the consent notice when you first visit. Your account data is retained while your account remains open; if you close it, we keep records for the period required by our operational obligations, then delete or anonymise them. Players in Dhaka and across Bangladesh can request a copy of the data we hold, ask us to correct inaccuracies, or ask for deletion where no retention obligation applies.

Encryption in Transit

Data moving between your device and our servers — including wallet transaction references — travels over SSL-encrypted connections to prevent interception.

Cookie Management

We use session and security cookies by default. Optional analytics cookies can be declined at the consent prompt without affecting your ability to deposit or withdraw.

Data Retention Policy

Active account data is held for the life of your account. After closure, records are kept for a defined operational period before deletion or anonymisation.

Access and Correction Rights

You can request a copy of your personal data or ask us to correct it at any time. Submit the request via support chat or email with your account details.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to review, correct, or request deletion of the personal data we hold, contact our account support team directly. We aim to respond to data requests within a reasonable period, and we'll confirm receipt when your message arrives. Availability depends on your local region.

Account Support Chat Use the live chat option inside your account dashboard to raise a data query. Our support team can locate your records and walk you through the request process.

Email Request Send your full name, registered contact detail, and the specific data action you need to our support email. Include your account username for faster verification.

In-Account Settings Some data updates — like changing your registered mobile number — can be handled directly in your account profile without contacting support.

Common Questions About Your Privacy

These are the data and privacy questions we hear most often. If yours isn't here, reach out through account support and we'll respond directly.

We collect your name, contact details, and login credentials at registration. Device and IP data are added automatically to support account security from your first session.

No. We log transaction reference numbers to verify your deposit or withdrawal, but your wallet PIN and full account credentials are never stored on our platform.

Yes. Contact our support team via live chat or email with your username and registered contact detail. We'll locate your records and share what we hold.

We retain records for a defined operational period after account closure to meet our obligations, then delete or anonymise them. The exact period depends on the type of data.

We share data only with service providers handling payment processing, fraud screening, and platform operations. All are bound by confidentiality obligations and cannot use your data independently.

Raise a correction or deletion request through account support chat or by email. Include your account username so we can verify your identity and action the request promptly.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoTeen Patti Chase InfoAbout Us

How 10 IQ Bet Handles Your Personal Information

Security, Cookies, Retention and Your Rights

Encryption in Transit

Cookie Management

Data Retention Policy

Access and Correction Rights

Reach Us About Your Data

Common Questions About Your Privacy

01 What personal data does 10 IQ Bet collect when I register?

02 Does 10 IQ Bet store my bKash or Nagad wallet PIN?

03 Can I request a copy of the data you hold on my account?

04 How long do you keep my data after I close my account?

05 Who do you share my information with?

06 How do I ask for my data to be corrected or deleted?

Privacy Policy

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