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Terms and Conditions for Using 10 IQ Bet

These terms set out how your account works, what we expect from you, and what you can expect from us. Access and use of 10 IQ Bet depends on your local law and whether our services are available in your eligible region.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredOne account per personTerms subject to change
10 IQ Bet Terms and Conditions for Using 10 IQ Bet
HOW WE HANDLE ACCOUNTS

Account Security and Data Practices Under These Terms

Your account details and payment records are held securely. We collect only what is needed to operate your account and process transactions — your name, contact information, and payment method details like your bKash or Nagad wallet reference. We do not share that data with third parties outside what is required to process your transactions or comply with applicable law. You can request a copy of your account data or ask us to close your account at any time through our support channels. Data is retained for the period required by applicable regulations.

Data Retention We keep your account records for as long as required under applicable regulations. You can request deletion or a copy of your data by contacting support with your registered account details.
Account Security Your account is protected with a password and OTP verification. Never share your login or OTP with anyone — we will never ask for your password over chat or email.
Payment Records Every bKash, Nagad, and Rocket transaction on your account is logged and available in your account history. Raise a dispute via support if a transaction does not appear correctly.
Contact for Changes To update your registered details or request a correction to your account record, reach out through live chat or email with the relevant account information and we'll process it promptly.
TERMS HELP CONTACTS

Reach Us About Your Account Terms

If any part of these terms is unclear or you need to raise a concern about your account, our support team handles queries about eligibility, payment disputes, and account rules. You can reach us through the channels below. We aim to respond to account-related questions within one business day, though response times may vary depending on volume.

Live Chat Start a chat from the account area for questions about your terms, deposit rules, or account status. Available during standard support hours.
Email Support Send account or policy questions to our support email address. Include your registered account details so we can locate your record quickly.
Help Centre Our help section covers common account questions including what happens if your bKash or Nagad transaction is disputed or delayed.

Common Questions About These Terms

Here are the questions we hear most often about how our terms apply to accounts in Bangladesh. If your question isn't covered here, use live chat or email support.

These terms apply to anyone who opens or uses an account on 10 IQ Bet. Access depends on your local law and whether you are in an eligible region. If local law restricts access, these terms do not override that.

Yes. We can update these terms at any time. We'll notify you via your registered contact. If you keep using your account after an update, that counts as acceptance of the revised terms.

Raise it through live chat or email with your transaction reference and the amount in question. We'll check our payment records and respond. Note that delays from bKash or Nagad's own systems are outside our control.

Contact support through live chat or email and request account closure. We'll confirm your identity, process the closure, and let you know about any outstanding balance before the account is shut down.

We hold your registration details, contact information, payment method references, and transaction history. You can request a full copy of this data or ask for deletion by contacting support with your account details.

Yes. Where these terms conflict with applicable local law in Bangladesh or your eligible region, local law applies. These terms do not limit any rights you hold under the laws that govern your use of the service.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.